服务条款
本条款是您或您代表的企业与广州巨谷网络技术服务有限公司之间关于使用巨谷联客（JuguConnect）的协议。使用服务即表示您已获得相应授权并同意本条款。
1. 服务
巨谷联客提供多渠道客户沟通、网站对话、消息分配、团队协作及与 WhatsApp、Meta 和其他第三方服务的集成功能。具体功能以所购方案和实际可用状态为准。
2. 资格与账户
您必须具备代表企业签约的权利，并保证注册资料真实、准确和及时更新。您负责账户、密码、验证码、访问令牌及成员权限的安全，并应及时报告未经授权的使用。
3. 合法与可接受使用
您不得利用服务发送垃圾信息、欺诈或骚扰内容，侵犯知识产权或隐私，传播违法、有害或恶意内容，绕过安全或平台限制，或从事适用法律禁止的活动。您必须遵守 Meta、WhatsApp 和所连接渠道的条款、商业消息政策、模板规则及用户同意要求。
4. 客户责任
您负责确认对联系人数据和消息内容具有合法处理依据，提供必要告知并取得所需同意；负责坐席行为、自动化规则、外发模板和客户导入数据；并对通过您的账户发生的活动负责。
5. 第三方服务
服务可能依赖 WhatsApp、Meta、云基础设施或其他第三方。第三方可自行调整接口、价格、政策或可用性。我们不控制第三方服务，也不保证其持续可用；第三方费用通常不包含在我们的服务费中，除非订单另有说明。
6. 费用与变更
如采用付费方案，费用、周期、配额和退款规则以订单或报价为准。我们可在合理通知后调整服务或价格；已支付周期的处理以双方约定和适用法律为准。
7. 知识产权与反馈
巨谷联客及其软件、界面、商标和文档的权利归我们或许可方所有。您保留对自有内容的权利，并授予我们仅为提供、保护和改进服务所需的有限处理许可。您自愿提供的反馈可用于改进服务。
8. 保密与数据
双方应合理保护在合作中获得的非公开商业和技术信息。个人信息处理适用我们的隐私政策；作为企业客户，您通常决定终端客户数据的处理目的和方式。
9. 暂停与终止
如存在未付款、重大违约、安全风险、违法使用或第三方平台要求，我们可采取限制、暂停或终止措施。终止后，您应在允许的导出期内处理数据；我们可按合同、隐私政策及法律要求删除或保留数据。
10. 服务水平、保证和责任
我们将以合理技能和谨慎提供服务，但除法律强制规定外，不保证服务无中断、无错误或适合所有特定目的。任何责任限制均不排除法律不允许排除或限制的责任；具体商业责任上限可由双方订单或书面协议另行约定。
11. 法律与争议
在不违反强制性法律的前提下，本条款适用中华人民共和国法律。双方应先善意协商；协商不成的，可向广州巨谷网络技术服务有限公司住所地有管辖权的人民法院提起诉讼。
12. 更新与联系
我们可因功能、政策或法律变化更新本条款，并在本页面公布。问题请发送至 service@gzjugu.com。
Terms of Service
These Terms form an agreement between you, or the business you represent, and Guangzhou Jugu Network Technology Services Co., Ltd. regarding JuguConnect. By using the service, you confirm that you have authority to agree to these Terms.
1. Service
JuguConnect provides multi-channel customer communications, website chat, routing, team collaboration, and integrations with WhatsApp, Meta, and other services. Features depend on the selected plan and current availability.
2. Eligibility and Accounts
You must be authorized to bind the business and keep registration information accurate. You are responsible for passwords, verification codes, access tokens, member permissions, and activity under your account, and must report unauthorized use promptly.
3. Acceptable Use
You may not use the service for spam, fraud, harassment, infringement, unlawful or harmful content, malicious activity, security circumvention, or prohibited conduct. You must comply with the terms, business messaging policies, templates, and consent requirements of Meta, WhatsApp, and connected channels.
4. Customer Responsibilities
You are responsible for a lawful basis to process contact data and messages, required notices and consent, agent conduct, automation, outbound templates, imported data, and all activity through your account.
5. Third-Party Services
The service may depend on WhatsApp, Meta, infrastructure vendors, or other third parties. They may change APIs, pricing, policies, or availability. We do not control or guarantee third-party services. Their fees are generally separate unless an order states otherwise.
6. Fees and Changes
For paid plans, pricing, billing periods, quotas, and refunds are stated in the applicable quote or order. We may change services or prices with reasonable notice, subject to written agreements and applicable law.
7. Intellectual Property
JuguConnect software, interfaces, marks, and documentation belong to us or our licensors. You retain rights in your content and grant us a limited right to process it only as needed to provide, protect, and improve the service. We may use voluntary feedback to improve the service.
8. Confidentiality and Data
Each party will reasonably protect non-public business and technical information. Our Privacy Policy applies to personal information. Business customers generally determine the purposes and means of processing their end-customer data.
9. Suspension and Termination
We may restrict, suspend, or terminate access for nonpayment, material breach, security risk, unlawful use, or third-party platform requirements. After termination, customers should export data within any available period; data may be deleted or retained under the agreement, Privacy Policy, and law.
10. Availability, Warranties, and Liability
We provide the service with reasonable skill and care but, except where law requires otherwise, do not promise uninterrupted, error-free service or fitness for every purpose. Nothing excludes liability that cannot legally be excluded. Commercial liability caps may be set in an order or written agreement.
11. Governing Law and Disputes
Subject to mandatory law, these Terms are governed by the laws of the People's Republic of China. The parties should first negotiate in good faith; unresolved disputes may be submitted to a competent court where Guangzhou Jugu Network Technology Services Co., Ltd. is domiciled.
12. Updates and Contact
We may update these Terms for service, policy, or legal changes and publish the new version here. Contact service@gzjugu.com.